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Refund Policy Notes

Please take careful note of the following.


a. Refund can only be paid into the same account name and account holder, it was remitted from, with exception to a Credit Card payment.

b. Refunds cannot be refunded to Credit Card, via EFT transfer.

Hence, we would appreciate your assistance in providing details of your Cheque (Current) or Savings account, in the same name as the Credit Card account name utilised for payment.

c. Any form of payments must reflect in the Ariel Technologies banking account for ten (10) working days from date of payment, prior to refund.

d. All refund requests are processed and payable on a FRIDAY only.

This is conditional to ALL the above information and documentation being received no later than MONDAY, prior to the FRIDAY process day.

If the above information and documentation is ONLY received after MONDAY, then refund will ONLY be affected by the following FRIDAY.

e. A 15 % handling fee Handling fee; In line with the CPA applies.

Refund terms and Conditions

Please note that in order to process your refund the following documents are required:
1. Email requesting the refund to be done.
2. Company Banking Details
Please stipulate your banking details on your company letterhead with the following information:

BANK NAME :
ACCOUNT NAME :
ACCOUNT NUMBER :
BRANCH CODE :
BRANCH NAME :
SWIFT NUMBER:
ACCOUNT TYPE :

3. Reason for the Refund Request
Please also stipulate on your company letterhead reason for refund, as well as the BWP Pula amount requested.

4. Proof of Beneficiary Banking Details
Please provide either a cancelled cheque or letter on your banker’s letterhead confirming your banking details.

5. Proof of Payment
Please provide either, EFT confirmations, Debit Card slips, Credit Card slips OR Cash receipts.